ARTICLES
How do I report a scam or attempted fraud?
- Report a user from a conversation
- Report a user from an ad
- Report an ad
Would you like to report a scam, attempted fraud, suspicious behavior or counterfeit? Here's how.
Report a user from a conversation
- Go to the conversation you wish to report.
- Click on the icon and on "Report this user".
From your mobile, click on "More" and then on "Report this user". - Choose the reason for your report and check the "Allow FISON to access the conversation with the reported user" box if you wish.
Report a user from an ad
- Go to the relevant ad.
- Click on the user's name.
- Click on the icon at the top right of your screen.
- Choose "Report this user" and select a reason from the list that appears.
Report an ad
- Log in to your account.
- At the bottom of the ad, click on "Report ad".
- Choose the reason for your report and enter a message.
Once your report has been submitted, it will be examined by our teams.
| Note You can block your contact at any time by following the steps in the following article. Blocking a user. The caller will no longer be able to contact you. |
Any other questions? Send a request
How do I contact leboncoin customer service?
Before contacting customer service
The answer to your question may already be in our Help Center. Check it out:
- Browse the Fison Help CenterEnter your question in the search bar or browse the various categories.
Contact customer service via our contact form
If you can't find the answer to your question among the suggested articles, or if you'd like to make your request more specific, please contact us.
Go to the end of the Help Center article you're interested in to access our contact form. Simply click on Send a request and fill in the associated form.
Our team will get back to you by email as soon as possible.
| The professional customer service is open every day except weekends and public holidays. |
Is FISON customer service available by phone?
Our customer service can only be reached via the contact form and does not have a telephone line. Some paid numbers may be circulating on the Internet: beware, they do not come from our services.
How can I contact FISON customer service?
Before contacting customer service
The answer to your question may already be in our Help Center. Check it out:
- Browse the Fison Help CenterEnter your question in the search bar or browse the various categories.
Contact customer service via our contact form
If you can't find the answer to your question among the suggested articles, or if you'd like to make your request more specific, please contact us.
Go to the end of the Help Center article you're interested in to access our contact form. Simply click on Send a request and fill in the associated form.
Our team will get back to you by email as soon as possible.
| The professional customer service is open every day except weekends and public holidays. |
Is FISON customer service available by phone?
Our customer service can only be reached via the contact form and does not have a telephone line. Some paid numbers are circulating on the Internet: beware, they do not come from our services.
How do you spot suspicious behavior?
- Precautions for use
- Recognizing suspicious behavior
- Example of a fraudulent email
- What to do when faced with suspicious behavior
Precautions for use
To avoid fraud attempts, we invite you to always use FISON secure messaging and FISON secure payment. Indeed, FISON secure messaging and payment have been set up to secure all your exchanges and transactions on our site and applications.
We do not guarantee any action carried out outside the FISON secure messaging and payment system. If any behavior seems suspicious, we invite you to follow the recommendations detailed below.
For each transaction, we will inform you of the different steps in the Fison mailbox. If you receive a payment confirmation email that is not visible in the mailbox, please do not send it.
If you have any doubts, please do not hesitate to pass on the information to our teams, including as much information as possible (screenshot/link etc...).
Recognizing suspicious behavior
- Check the sender's email addressPlease note: we only send emails using the address email@fisonfashion.com. Any other email address is suspect for example: ending with @fisonfashion.com.fr / @paiement-fisonfashion.com / @services-fisonfashion.com.fr / @transaction-securite-fisonfashion.com / @securise-livraison-fisonfashion.com
- You have received an email / sms or message from the messaging service asking for personal information.(e.g. email, phone number, identity documents, bank details...) or contain external links that may be fraudulent. Be careful, it could be phishing or smishing.
- Spelling and/or typographical errorsIf you have any doubts about the wording of messages or notice spelling mistakes, these are signs of malicious intent. Please note that emails can easily incorporate Fison brand logos and color codes.
- Use of external payment solutions such as money orders, Western Union, etc.or payment platforms copying existing ones. Do not send cash or cheques by post or DHL or to a foreign country. We cannot guarantee the security of transactions outside our services.
- Renter: a customer confirms that he has made the payment, but cannot find any record of it.in the secure messaging system or from the Transaction page. Do not proceed with the transaction and do not send the item if the transaction is not validated in the messaging system.
- Renter: you receive a payment confirmation email inviting you to make a Chronopost delivery only.. Do not send your parcel if you have not discussed the delivery method with your buyer in the FISON messaging system beforehand.
Example of a fraudulent email
The email address is not an email address used by fisonfashion.
- The subject of the email is capitalized and refers to another email address.
- The body of the text contains spelling mistakes.
- The signature uses English terms.
- The overall design of the email is not aligned.
What to do when faced with suspicious behavior
We invite you never to leave the fisonfashion messaging system, and never to make a payment outside the fisonfashion secure payment system.
If you notice any suspicious behavior, we invite you to :
- Report user : How do I report a user?
- Block the user immediately on the messaging system: How to block a user?
If you receive :
- If you receive a suspicious SMS, we invite you to report it directly to the anti-SPAM SMS center, by dialing 33700.
- If you receive a suspicious e-mail, we invite you to block the e-mail address directly in your inbox and send us the details.
What should I do if I have a dispute with my contact?
I used the secure payment service
I'm a buyer
| Your situation | How to proceed |
| I have not received my order | Between 2 and 7 days after dispatch, report non-receipt of the parcel via the secure messaging system. Your request will be forwarded to customer service.
See Buyer : what should I do if I haven't received my parcel? |
| The product received is not as advertised | Within an hour of receiving your parcel, report a problem via the secure messaging system (product not in conformity or damaged).
You then have 7 days to reach an amicable agreement with the rental company. If no agreement is reached, your request will be forwarded to Customer Service. See Buyer: what to do if the product received does not conform to the advert? |
I'm a Renter
| Your situation | How to proceed |
| The buyer has not received the parcel | Once the package has been declared as not received by the buyer, the transaction is suspended. Please contact your chosen carrier for further information.
If the parcel is finally found, the buyer must inform customer service, who will release the transaction. See Private seller: what to do if the buyer declares the parcel as not received? |
| The parcel arrived damaged at the buyer's address | The buyer can declare a problem within one hour of receiving the parcel to the seller. The transaction is then suspended and you have 3 days to find an amicable solution.
If no agreement is reached within 3 days, customer service is automatically called upon to intervene. See Private seller: what to do if the buyer declares the product non-compliant? |
| The buyer is not satisfied with the product |
I did not use the secure payment service
| Note All transactions are carried out directly between buyer and renter. We do not act as an intermediary or trusted third party. |
In most cases, this type of situation can be settled out of court. We therefore advise you to contact your contact person to work out an arrangement.
If you are unable to reach an amicable settlement, we advise you to go to the police station to find out how to proceed. We will pass on all information in our possession to the appropriate authorities, if requested by the courts.
Remember to keep all information that could be useful in resolving your dispute, for example :
- A copy of the fraudulent advert
- A copy of your exchanges
- Photos of the article
How can you protect yourself from potential disputes?
Generally speaking, if a transaction seems dubious, remember that you are never obliged to follow through.
Systematically refuse any payment requested from outside our platform: be vigilant with buyers contacting you from abroad and proposing transfers by Western Union or Money Order.
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Do you have further questions? Send a request
How to block a user?
If you receive a suspicious message in the course of your exchanges, the messaging interface allows you to block a user. You will no longer receive their messages, but the blocked user will still have access to the conversation history and your announcements.
From your computer
- Log in to your personal account by entering your email and password.
- Click on " Messages".
- Select the conversation related to the user you want to block.
- Click on next to the name of your contact.
- Click on "Block this user".
From your IOS mobile device
- From the list of your messagesMove the conversation to the left and click on "Block".
- Since the messageClick on "More" at the top right of the conversation and click on "Block this user".
From your Android mobile device
- From the list of your messagesClick on and then on "Block user".
- Since the messageIn the top right-hand menu, click on "Block user".
Did you find this article useful?
Yes No
Any other questions? Send a request
How can I contact Fison Fashion customer service?
Before contacting customer service
The answer to your question may already be in our Help Center. Check it out:
- Browse the Fison Help CenterEnter your question in the search bar or browse the various categories.
Contact customer service via our contact form
If you can't find the answer to your question among the suggested articles, or if you'd like to make your request more specific, please contact us.
Go to the end of the Help Center article you're interested in to access our contact form. Simply click on Send a request and fill in the associated form.
Our team will get back to you by email as soon as possible.
| The professional customer service is open every day except weekends and public holidays. |
Is Fison customer service available by phone?
Our customer service can only be reached via the contact form and does not have a telephone line. Some paid numbers are circulating on the Internet: beware, they do not come from our services.
Report a user
When using the Fison secure messaging system, if you are confronted with a user whose behavior seems suspicious or inappropriateyou can report it to our teams.
From the mailbox :
- Go to the conversation you wish to report.
- Click on the icon and on "Report this user".
From your mobile, click on "More" and then on "Report this user". - Choose the reason for your report and check the "Allow FISON to access the conversation with the reported user" box if you wish.
Once you have submitted your report, it will be examined by our teams. You can also report an ad by following the procedure described on One ad seems dubious to me.
| Note You can block your contact at any time by following the steps in the following article. Blocking a user. The caller will no longer be able to contact you. |